GDPR & Privacy Policy

Last updated: 30th October 2021

SoftwareBox Solutions Ltd (“us”, “we”, or “our”) operates https://www.claims-compass.co.uk (the “Site”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

What Information Do You Collect & What Do You Do With It?

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, telephone number or email address (“Personal Information”).

We only collect this information with your full consent and only use it for its intended purpose: to pass to a claims expert for the purpose of calling you to provide advice about any possible claim you may have. We may email or call just to make sure the service you received was satisfactory and that you are happy with how your claim is progressing.

We may also pass on your details to an appropriate authority if a criminal act/offense has taken place and we are required to do so by law.

We NEVER pass on your details to marketing firms. Doing this is irritating and unnecessary. So, we don’t.

Can I see my info?

Yes. You can contact us at any time to see the information we hold on you. We might ask some verification questions to help prevent abuse and validate you as the owner of the data we hold.

We also reserve the right to decline to share information if we feel any requests for information have not properly been authenticated. This protects all individuals who have submitted information to our site.

What Security Measures Do You Implement To Protect My Data?

We can’t reveal every security measure we implement (because this in itself presents a security risk), but when you submit your request it is over a secure connection that is encrypted. Our servers also reside behind hardware firewalls and have hacking detection and blocking systems in place.

In short, we do all we can to ensure any information you supply is safe. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

How long do you keep my data for?

Your data is held for up to 6 years to help deal with any disputes which may arise.

What Data Do You Log When I Visit Your Site?

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other similar statistics.

This data is removed after 30 days and simply makes up a normal web server log.

Changes To This Privacy Policy

This Privacy Policy is effective as of September 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.

Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

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